Frequently Asked Questions

Why does the TrueGrid® license manager running on a PC with WINDOWS stop working?

Why does the TrueGrid® license manager running on a PC with WINDOWS stop working when the network is connected or disconnected?

Newer versions of WINDOWS will disconnect the ethernet card automatically when the network is disconnected. This is considered a plug-n-play feature. It makes it possible to have one ethernet card in a laptop computer and second ethernet card that is within a docking station. This is a problem for the TrueGrid® license manager.

The best way to avoid problems is to authorize the TrueGrid® license manager in the configuration in which TrueGrid® will be used. If the machine is typically on the network when TrueGrid® is being used, then the license manager should be authorized in that configuration.